Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Stockton-on-Tees
GPhC Registration No: 9012511
Last Updated: July 2026

We are committed to protecting your personal information and handling it responsibly. This policy explains how Pharmacy Weight Loss Stockton-on-Tees collects, uses, and safeguards your data in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Stockton-on-Tees is a GPhC registered online pharmacy weight loss clinic serving patients in Stockton-on-Tees and surrounding areas. As a data controller, we are responsible for the personal information you share with us when using our services.

2. What Data We Collect

When you use our services, we may collect the following types of personal information:

• Identity data: Full name, date of birth, and gender
• Contact data: Email address, phone number, and delivery address
• Health data: Medical history, current medications, weight, BMI, and clinical consultation responses
• Payment data: Transaction details processed securely through our payment provider
• Technical data: IP address, browser type, and device information collected via our website

Health information is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal information to provide safe and effective pharmacy services, including:

• Conducting clinical consultations and assessing your suitability for weight loss treatments
• Pharmacist review and approval of prescriptions before dispensing
• Processing and dispatching your medication, with delivery within 1 working day of pharmacist approval
• Communicating with you regarding your order, treatment, or follow-up care
• Maintaining accurate and legally required pharmacy records
• Complying with our regulatory obligations as a GPhC registered pharmacy

We process your data on the legal bases of contractual necessity, legal obligation, and where required, your explicit consent for special category health data.

4. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how our site is used. Cookies are small text files stored on your device.

We use essential cookies required for the website to function, as well as analytical cookies to monitor site performance. You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Delivery providers: Your name and address are shared with our courier service to fulfil your order
• Payment processors: Financial data is shared with our secure payment provider to process transactions
• Healthcare professionals: In cases where clinical escalation or referral is appropriate for your safety
• Regulatory bodies: Where we are legally required to share information with the GPhC, NHS, or other authorities

All third-party providers we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain your personal and clinical records for a minimum of 8 years in accordance with NHS and pharmacy regulatory guidelines. After this period, your data is securely deleted or anonymised. Payment data is retained only as long as necessary for legal and accounting purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All data is stored on secure encrypted systems, and access is restricted to authorised personnel only.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data. You may request access to the information we hold about you, ask us to correct inaccurate data, request deletion of your data where appropriate, or object to how we process your information. You also have the right to data portability and to withdraw consent where consent is the basis for processing. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Stockton-on-Tees
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy is reviewed regularly and updated to reflect changes in our services or applicable law. We encourage you to check this page periodically for any updates.